Patient Bill of Rights
When it comes to delivery of your health care and service at the Center, you have certain rights and expectations.
This section explains your rights and some of our responsibilities to help you.
The River Valley Health & Dental Center (“Center”) is committed to providing high quality care that is fair, responsive, and accountable to the needs of our patients and their families. We are committed to providing our patients and their families with a means to not only receive appropriate health care and related services, but also to address any concerns they may have regarding such services.
We encourage all of our patients to be aware of their rights and responsibilities and to take an active role in maintaining and improving their health and strengthening their relationships with our health care providers.
Please ask us questions that you might have. You may also contact the Compliance Officer for any further questions, issues or concerns that you may have.
Patient Bill of Rights & Responsibilities
Customer Service Promise
“Our Mission is to Serve the Whole Person”
We will smile and greet you in a friendly manner
We will introduce ourselves, address you by name and clearly display our name badges
We will knock before entering your room and state our purpose for visiting
We will act in the best interest of others and take accountability for doing the right thing
We will be truthful in word and action
We will admit mistakes and take corrective action without taking it personally
We will offer explanations, not excuses and be courteous to our patient’s needs
We will inform the patient of the care they will receive and the respective time frames
We will strive to anticipate patient and/or coworker needs at all times
We will work as a TEAM to collaborate, manage differences and work toward success
We will encourage and congratulate others on a job well done
We will go above and beyond what is required of us
We will use our time and resources wisely and take care of the each other
We will work productively and take accountability for our actions